Returns & Exchanges


If for any reason you decide to return an item within 30 days of purchase, please notify us by email at [email protected]. Within 2 business days, we will send you a return label from the UPS courier mail and inform you of the date when the UPS courier will arrive to pick up the package. We ask you to pack the product in the same box in which it was delivered. Print and stick the return label on the box with the goods, and hand the goods to the UPS courier, or take the parcel to the nearest Access Point UPS

We process returns within 3 business days of receiving the return package.  Refunds are made through the same payment system through which payment for the goods was made.

Any traces of use make it impossible to return the purchased goods. In case of doubts regarding the condition of the returned products, the KNITTONS store employees have the decisive vote.


In the KNITTONS online store, the exchange consists of returning the selected product and placing a separate new order. If you want to exchange the purchased product for a color or size that suits you more, we recommend that you purchase the product you are interested in the required variation and at the same time request a return using the procedure described above.

30 days for exchange for any reason.